DELIVERY, RETURN, REFUND AND REPLACEMENT POLICY FOR SPEER MART E-COMMERCE STORE
At SPEER MART, we are committed to providing our customers with a seamless and satisfactory shopping experience. We understand that there might be situations where you need to return, seek a refund, or request a replacement for your purchase. This Return, Refund, and Replacement Policy outline the terms and conditions for such scenarios.
Return Eligibility
a. To be eligible for a return, refund, or replacement, the following conditions must be met:
The product was purchased directly from SPEER MART E-commerce Store.
The return request is made within 2 days from the date of delivery.
Received wrong item
Received defective item
Exclusions:
Requests for items that are not the same as sent will not be entertained.
Damage caused by the customer while opening the parcel or damage to electronic items will not be eligible for replacement or refund.
We do not replace or refund for damage to packing boxes during courier transit.
The item is in its original condition, with all tags, packaging, and accessories intact.
In case if the product received is slightly damaged based on usability company will decide the refund percentage. if the product is fully damaged or non usable case we will issue full refund with proper unboxing video.
Personalized or customized items cannot be returned unless there is a manufacturing defect or damage during transit.
Return Process
a. If you wish to return an item, please follow these steps:
Contact our customer support team at chat icon on website to initiate the return process.
Provide your order details, reason for the return, and supporting unboxing videos.
Our customer support team will guide you through the return process and provide you with a return authorization.
b. Once the return is authorized, please carefully package the item , we will arrange the return pickup in case of some reason , if we are unable to arrange return you might be able to securely ship it back to us at the address provided by our customer support team. You postal as it could be economical and safe.
c. Please note that return shipping costs are the responsibility of the customer, unless the return is due to a wrong item or a manufacturing defect.
Refund Process
a. Once we receive the returned item and verify its eligibility, we will process the refund.
b. Refunds will be issued to the original payment method used during the purchase.
c. Depending on your payment method and financial institution, it may take 7 to 10 working days for the refund to reflect in your account.
Replacement Policy
a. If you received a damaged or defective item, or if there is an issue with the product due to a manufacturing defect, please follow the return process mentioned above.
b. Once the return is authorized and the item is received, we will offer a replacement of the same item, subject to availability.
c. In case the item is out of stock or not available for replacement, we will provide a full refund.
Cancellation Policy
a. If you wish to cancel an order before it is shipped, please contact our customer support team at the earliest. In case we are not available on chat or call and unable to receive your cancellation request. we won’t be able to process the cancellation.
b. If the order has already been shipped, in case due to some reason you are not able to receive the order for some reason from your side we won’t be able to refund shipping , packing, restocking fees and transactional charges of 3% for payment gateway .
Exclusions
a. The following items are not eligible for return, refund, or replacement:
Items not purchased directly from SPEER MART E-commerce Store.
Personalized or customized items, unless there is a manufacturing defect or damage during transit.
Requests for items that are not the same as sent will not be entertained.
Damage caused by the customer while opening the parcel or damage to electronic items will not be eligible for replacement or refund.
We do not replace or refund for damage to packing boxes during courier transit.
Items purchased during clearance sale
We deal only in brand new and the latest batch of products.
Kindly understand that government E-commerce guidelines may vary, and the final decision regarding returns will be taken by the company.
Delivery Timeline and Terms:
Thank you for choosing our services. We are committed to delivering your orders promptly and ensuring a smooth shopping experience. Below are the delivery timelines and terms for our services:
Standard Delivery:
South India: 3 to 5 working days (excluding Saturdays, Sundays, and government holidays).
North India: 7 to 10 working days (excluding Saturdays, Sundays, and government holidays).
Delivery Attempts:
Our logistics partners will attempt delivery three times. If the recipient is not available, we will charge for reattempting the delivery.
Shipping Charges:
Free shipping on all orders above Rs. 5000.
Orders below Rs. 5000 will have a delivery charge.
Pan India Delivery:
We deliver across India, ensuring that your orders reach you, no matter your location.
Urgent Orders:
For urgent orders, we offer expedited shipping with extra cost. We will process these orders through air mode to ensure the fastest delivery possible. Connect through chat support through website to get exact shipping charges after you place the order. Incase if courier company unable to deliver on time we won’t be able to refund your shipping charges as those are not in our control.
Express Delivery for South India: 2 to 3 working days.
Express Delivery for North India: 3 to 5 working days.
Natural Calamities:
While we strive to maintain our delivery timelines, there might be situations beyond our control, such as natural calamities, which can impact regular or express delivery.
In such cases, the delivery timeline may be modified, but it will not exceed 15 days from the date of order placement.
We assure you that we take every measure to provide timely and efficient delivery services. However, circumstances like natural calamities may cause unforeseen delays. Rest assured, we will keep you informed about any modifications in the delivery timeline and work diligently to ensure your order reaches you at the earliest.
Please be assured that we strive to ensure that all our products reach you in the best condition possible. While rare, if any packaging is damaged during transit, it will not affect the performance or quality of the product itself.
Pincode Non-Serviceability:
At SPEER MART, we strive to ensure that our services cover as many areas as possible. However, there are certain pin codes where Cash on Delivery (COD) orders are non-serviceable through our primary courier partner, Delhivery. In such cases, we would like to inform you about the available options:
Conversion to Prepaid Order:
If your pin code is non-serviceable by Delhivery for COD orders, our team will contact you to convert the order into a prepaid order. You will be required to make the payment for the order in advance.
Shipment through Reliable Private Courier:
Once the order is converted to prepaid, we will arrange for shipping through a reliable private courier that services your pin code.
Final Decision:
The final decision regarding the order will be yours. You can choose to convert the order to prepaid and have it shipped through a private courier, or you may decide to cancel the order.
Our team will be in touch with you to discuss the available options and assist you in making the best decision based on your preferences.
We apologize for any inconvenience this may cause, but we want to ensure that you have a smooth shopping experience with us. If you have any questions or concerns regarding the non-serviceability of your pin code, please feel free to contact our customer support team. We are here to help and find the best solution for you.
Thank you for your understanding, and we look forward to serving you.
Best regards, SPEER MART Customer Support Team
Terms for pricing Error :
When a pricing error occurs on our website, it is often considered to be an unintentional mistake made by the company.
Cancellation Rights: SPEER MART has the right to cancel an order if there is a pricing error on the website.
Notification: If a customer places an order with an incorrect price due to a pricing error, we may contact the customer to inform them about the error and provide the correct price. There are two options , either proceed with the order at the correct price or cancel the cancel the products with pricing error without any penalty.
Refunds: If the customer decides to cancel the order due to the pricing error, the company will typically issue a full refund for the particular item with pricing error to the customer’s original payment method. We will ship the rest of the items, and we wont issue any refund for correctly priced product
Legal Disclaimer: Companies may also have a legal disclaimer on their website, stating that they reserve the right to cancel orders in the event of a pricing error and that customers have no claim against the company for the cancellation of such orders.
If you encounter a situation where you believe there is a pricing error on a website, it’s a good idea to contact the our customer support as soon as possible to inquire about the pricing before the placing the order.
Contact Us
If you have any questions, concerns, or requests related to our Return, Refund, and Replacement Policy, please contact us through the chat icon on the website
By shopping with SPEER MART, you acknowledge that you have read, understood, and agree to be bound by this Return, Refund, and Replacement Policy.
We value your cooperation and hope you have a delightful shopping experience with us. If you have any questions or need further assistance, please do not hesitate to contact our customer support team.
Our chat team is available only from Monday to Saturday 10 pm to 5 pm only and not available on government holidays, any which ways you can leave your query on chat box we will address once our team is available, and in case of delay in responding to you kindly allow us few hours to reply as there might be heavy chat flow .
Thank you for choosing SPEER MART, and we look forward to serving you again!
Best regards, SPEER MART Customer Support Team
*Terms and condition may vary according to government E-Commerce Guidelines which may not be updated daily here , so Final decision will be taken by the Company regarding returns. We hope you will cooperate with us .
